Shipping & Delivery Policy

At Parmar Art’s & Craft, we aim to provide every customer with a smooth, secure, and reliable delivery experience. This policy explains our order processing, shipping coverage, delivery timelines, charges, tracking, packaging, and procedures for delivery-related concerns.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing may take longer during festivals, promotional sales, stock verification, or periods of high order volume.
Customers may receive order confirmations and shipping updates through SMS, WhatsApp, email, or telephone.
Orders will be dispatched only after payment status and delivery information have been verified.
Orders containing resin, pigments, or other liquid products may require additional preparation to ensure secure and leak-resistant packaging.

2. Products Covered

This Shipping & Delivery Policy applies to products sold under the following categories:

Silicone Moulds
Resin & Pigments
Essential Tools & Accessories

Shipping availability and charges may vary depending on the product type, weight, quantity, packaging requirements, and delivery destination.

3. Shipping Coverage

Parmar Art’s & Craft delivers to eligible locations within India through available courier and logistics partners.

Delivery availability depends on:

Customer location and PIN code
Courier-service availability
Product availability
Package weight and dimensions
Restrictions applicable to liquids or chemical-based products
Delivery restrictions in the selected area

If delivery is unavailable for a particular location, our team may contact the customer to arrange an alternative solution or cancel and refund an eligible prepaid order.

4. Estimated Delivery Timeline

Estimated delivery times after dispatch are:

Local deliveries: Approximately 2–5 business days
Other locations within India: Approximately 5–10 business days

These timelines are estimates and are not guaranteed.

Delivery may be delayed because of:

Remote or restricted delivery locations
Courier operational issues
Weather conditions or natural events
Public holidays and festivals
Strikes, transport disruptions, or government restrictions
Restrictions concerning liquids, resin, pigments, or chemical-based materials
Incorrect or incomplete customer information
Circumstances beyond the reasonable control of Parmar Art’s & Craft

5. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated before order confirmation.
Charges may depend on the delivery location, order value, package weight, dimensions, product type, and courier service.
Products requiring additional leak-resistant or protective packaging may attract additional packing or shipping charges.
Free shipping may be offered on selected products, qualifying order values, or promotional campaigns.
Free-shipping offers may be modified or withdrawn when necessary.
Additional charges may apply when an order must be shipped again following a failed delivery caused by customer unavailability, refusal, or incorrect address details.

6. Packaging

We take reasonable precautions to pack products safely before dispatch.

Depending on the product, packaging may include:

Sealed containers
Protective wrapping
Leak-resistant packaging
Bubble wrap
Inner protective boxes
Outer courier packaging
Fragile or handling labels where appropriate

Customers should avoid accepting a package that appears visibly opened, leaking, crushed, wet, or tampered with.

Although we use reasonable protective measures, damage may occasionally occur during courier handling. Eligible concerns will be handled according to our Return, Refund & Exchange Policy.

7. Order Tracking

After an order is dispatched:

Customers may receive a tracking number and courier information through SMS, WhatsApp, email, or another available method.
Packages may be tracked through the courier partner’s website or tracking system.
Tracking information may require some time to become active after dispatch.
Customers may contact Parmar Art’s & Craft if tracking details remain unavailable or have not been updated for an unusually long period.

8. Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information, including:

Recipient’s full name
Complete house, building, street, and area details
Landmark, where required
City and state
Correct PIN code
Active mobile number

Customers should contact Parmar Art’s & Craft immediately if they notice an error in their delivery information.

Once an order has been packed or dispatched, an address change may not be possible.

Parmar Art’s & Craft is not responsible for delays, failed deliveries, returned packages, or additional charges caused by incorrect or incomplete information supplied by the customer.

9. Delivery Attempts and Customer Availability

Courier partners may make one or more delivery attempts according to their procedures.

A delivery may fail because of:

Customer unavailability
Unanswered telephone calls
Refusal to accept the package
Incorrect or incomplete address
Incorrect PIN code
Inaccessible delivery location
Cash-on-delivery payment refusal, where applicable

The package may be returned to Parmar Art’s & Craft if delivery cannot be completed.

Re-shipping charges may apply if the customer requests another delivery attempt. Any eligible refund for a returned prepaid order will be considered according to our Return, Refund & Exchange Policy after applicable shipping and handling charges are assessed.

10. Delayed or Missing Packages

If an order is delayed or its tracking information has not been updated, customers should contact our support team with:

Order number
Customer name
Registered phone number
Tracking number, where available

Parmar Art’s & Craft will coordinate with the courier partner to investigate the shipment.

A replacement or refund for a confirmed lost package will be considered after the courier investigation is completed. Courier investigations may require additional processing time.

11. Damaged, Leaking or Tampered Packages

Customers should inspect the outer package at the time of delivery.

If a package appears visibly damaged, opened, crushed, wet, leaking, or tampered with:

Do not accept the package where refusal is permitted.
Take clear photographs and a video of the package.
Contact Parmar Art’s & Craft immediately.
Preserve the outer packaging, inner packaging, shipping label, invoice, and products for verification.
Do not open or use a visibly leaking resin, hardener, pigment, or chemical product.

If damage or leakage is discovered after opening the package, report it within 48 hours of delivery.

Customers should provide:

A continuous unboxing video
Clear photographs of the outer package
A photograph of the shipping label
Photographs of the internal packaging
Photographs or videos showing the damaged or leaking product

Eligible claims will be handled according to our Return, Refund & Exchange Policy.

12. Incorrect or Incomplete Orders

If a customer receives an incorrect product, colour, design, quantity, size, or incomplete order:

Contact Parmar Art’s & Craft within 48 hours of delivery.
Provide the order number and registered contact information.
Share clear photographs and an unboxing video of the products and packaging.
Keep all products unused, unopened, and in their original packaging.
Do not open, mix, pour, test, cut, or alter the affected products.

After verification, we may arrange an eligible replacement, exchange, store credit, or refund.

13. Resin, Pigments and Liquid Products

Orders containing resin, hardener, pigments, colours, or other liquid materials may be subject to:

Courier-service restrictions
Additional protective packaging
Additional shipping charges
Limited delivery coverage
Longer processing or delivery times

If a courier partner cannot deliver a particular product to the customer’s location, we may contact the customer to arrange an alternative product, another delivery method, or an eligible cancellation and refund.

Customers should store delivered resin and pigment products according to the instructions provided and away from heat, direct sunlight, children, and pets.

14. Order Cancellation Before Dispatch

Customers may request cancellation before an order has been packed or dispatched.
Once an order has been packed or dispatched, cancellation may not be possible.
Customers should contact our support team immediately with their order details when requesting cancellation.
Parmar Art’s & Craft may cancel an order because of unavailable stock, incorrect pricing, payment issues, incomplete customer information, delivery restrictions, or suspicious activity.
If an eligible prepaid order is cancelled before dispatch, the applicable refund will be processed through the original payment method.

15. International Shipping

Parmar Art’s & Craft currently focuses primarily on deliveries within India.

International shipping may be available only for selected products and destinations after prior confirmation from our team.

Where international delivery is accepted:

Shipping charges will be communicated separately.
Delivery timelines may vary considerably.
Certain resin, pigment, liquid, or chemical-based products may not qualify for international shipping.
Customs duties, import taxes, clearance charges, and destination-country fees must be paid by the customer.
Parmar Art’s & Craft is not responsible for customs delays, product restrictions, rejected shipments, or charges imposed by foreign authorities.

Customers must contact us before placing an order requiring international delivery.

16. Contact Us

For assistance with shipping, tracking, delayed delivery, missing packages, damaged products, or leakage, contact:

Parmar Art’s & Craft
Osman Gunj, Risala Abdulla
Hyderabad, Telangana – 500012

Phone: +91 89786 30214
Email: parrmarbharath1595@gmail.com
Instagram: @parmarartsandcraft