Privacy Policy

At Parmar Art’s & Craft, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact us, or purchase our products.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you browse our website, create an account, contact us, or place an order:

• Full name

• Mobile or WhatsApp number

• Email address

• Shipping and billing address

• Order and purchase details

• Product preferences and enquiries

• Payment transaction details

• IP address, browser type, device information, and website activity

• Messages submitted through website forms, telephone, WhatsApp, email, Instagram, or other communication channels

• Reviews, feedback, photographs, or other content voluntarily submitted by customers

We do not intentionally collect more personal information than is reasonably necessary to provide our products and services.

2. How We Collect Information

Your information may be collected when you:

• Browse or use our website

• Register or create a customer account

• Place an online order

• Contact us by telephone, WhatsApp, email, Instagram, or website form

• Submit a product enquiry or request customer support

• Subscribe to promotional communications

• Participate in an offer, survey, contest, or promotion

• Visit our physical store and voluntarily provide your details

• Submit a review, photograph, or feedback about our products

Certain technical information may be collected automatically through cookies and similar website technologies.

3. How We Use Your Information

We may use customer information to:

• Process, confirm, pack, and deliver orders

• Provide payment confirmations, order updates, and delivery notifications

• Contact customers regarding payments, stock, cancellations, returns, replacements, or refunds

• Respond to product enquiries and provide customer support

• Maintain customer accounts and purchase records

• Recommend suitable products based on customer enquiries or preferences

• Improve our products, website performance, and shopping experience

• Detect suspicious transactions and prevent fraud

• Meet applicable legal, accounting, tax, and regulatory requirements

• Send offers and promotional communications when the customer has provided consent

Customers may opt out of promotional communications at any time by contacting Parmar Art’s & Craft.

4. Products Covered by This Policy

This Privacy Policy applies to customer information collected in connection with products sold under the following categories:

1. Silicone Moulds

2. Resin & Pigments

3. Essential Tools & Accessories

We may collect product preferences or project-related details when reasonably necessary to respond to enquiries, recommend suitable materials, or process an order.

5. Payment Information and Security

Online payments may be processed through authorised third-party payment gateway providers.

Parmar Art’s & Craft does not directly store complete debit-card numbers, credit-card numbers, PINs, CVVs, passwords, or OTPs on its website servers. Payment providers may collect and process payment information according to their own privacy policies and security practices.

Customers should never share payment passwords, PINs, CVVs, or OTPs with anyone claiming to represent Parmar Art’s & Craft.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly

• Remember customer preferences

• Maintain shopping-cart selections

• Understand how visitors use the website

• Measure website traffic and performance

• Improve website content and usability

• Detect technical problems and suspicious activity

• Provide a more relevant shopping experience

Customers may disable or manage cookies through their browser settings. Disabling essential cookies may affect certain website features.

7. Sharing of Personal Information

Parmar Art’s & Craft does not sell or rent customers’ personal information.

We may share limited information with trusted third parties when reasonably necessary, including:

• Courier and delivery partners

• Payment gateways and banking service providers

• Website hosting and technical service providers

• Customer communication and support providers

• Analytics and website-performance providers

• Professional advisers, including accountants and legal representatives

• Government or legal authorities when disclosure is required by applicable law

Third-party providers should receive only the information reasonably required to perform their services.

8. Data Storage and Protection

We use reasonable administrative, technical, and organisational safeguards to protect customer information against:

• Unauthorised access

• Loss or misuse

• Alteration or destruction

• Accidental disclosure

• Fraudulent activity

However, no website, electronic transmission, or digital storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and promptly reporting suspected unauthorised activity.

9. Data Retention

We may retain customer information for as long as reasonably necessary to:

• Process and maintain order records

• Provide customer support

• Manage returns, replacements, refunds, or disputes

• Maintain transaction and payment records

• Prevent fraudulent activity

• Meet applicable accounting, tax, regulatory, and legal requirements

Information that is no longer reasonably required may be deleted, anonymised, or securely archived, subject to applicable requirements.

10. Customer Choices and Rights

Subject to applicable law, customers may contact Parmar Art’s & Craft to:

• Ask what personal information we hold about them

• Request correction of inaccurate or incomplete information

• Request deletion of eligible personal information

• Withdraw consent for promotional communications

• Raise a concern about how their information is collected or handled

Certain information may need to be retained for completed transactions, fraud prevention, legal obligations, accounting requirements, or dispute resolution.

We may request reasonable identity verification before processing certain privacy-related requests.

11. Promotional Communications

We may send promotional messages, product updates, offers, or announcements only through permitted communication channels and where appropriate consent has been provided.

Customers may stop promotional communications by:

• Using an available unsubscribe option

• Replying with an opt-out request

• Contacting Parmar Art’s & Craft through our official details

Opting out of promotional messages will not prevent necessary communications concerning active orders, payments, deliveries, returns, or customer-support requests.

12. Children’s Privacy

Our website and online purchasing services are intended for customers who can legally enter into transactions.

Children should browse the website, use resin-art materials, or place orders only with the involvement and supervision of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

13. Third-Party Links

Our website may contain links to external platforms such as:

• Instagram

• WhatsApp

• Google Maps

• Payment gateways

• Courier and delivery websites

• Other social-media or service platforms

These services operate independently and maintain their own privacy policies.

Parmar Art’s & Craft is not responsible for the privacy practices, security, availability, or content of third-party websites and services.

14. Social Media

When customers contact or interact with us through Instagram or another social-media platform, that platform may collect and process information according to its own privacy policy.

Information shared publicly through comments, reviews, tagged posts, or other public interactions may be visible to other users.

Customers should avoid publicly sharing confidential information such as payment details, passwords, OTPs, or complete delivery addresses.

15. Changes to This Privacy Policy

Parmar Art’s & Craft may update this Privacy Policy when our website, services, products, or information-handling practices change.

The revised policy will be published on this page with an updated revision date. Customers are encouraged to review this page periodically.

16. Contact Us

For privacy-related questions, correction or deletion requests, promotional opt-outs, or concerns about personal information, contact us through the following official details:

Parmar Art’s & Craft
Osman Gunj, Risala Abdulla
Hyderabad, Telangana – 500012

Phone: +91 89786 30214
Email: parrmarbharath1595@gmail.com
Instagram: @parmarartsandcraft