Return, Refund & Exchange Policy

At Parmar Art’s & Craft, customer satisfaction is important to us. If you receive a damaged, defective, incomplete, or incorrect product, please review the following Return, Refund & Exchange Policy.

1. Return Eligibility

A product may be eligible for return, replacement, or exchange when:

The product received is damaged, defective, incomplete, or different from the product ordered.
A return or exchange request is submitted within 7 days of delivery.
Damage, defects, leakage, missing items, or an incorrect product are reported within 48 hours of delivery.
The product is unused, unopened, and in its original condition.
The original packaging, labels, seals, accessories, and invoice are available.
The product has not been mixed, poured, cut, altered, washed, tested, or used for an art or craft project.

All requests are subject to inspection and approval by Parmar Art’s & Craft.

2. Exchange and Replacement Eligibility

An exchange or replacement may be requested within 7 days of delivery, subject to the following conditions:

The product must be unused, unopened, and returned in its original condition.
The requested replacement product must be available in stock.
All original packaging, labels, seals, accessories, and invoice must be returned.
Resin, pigments, or other sealed consumable materials must not have been opened.
Silicone moulds must not contain resin residue, pigment stains, cuts, stretching, scratches, or signs of use.
Tools and accessories must not be used, damaged, altered, or incomplete.
Any applicable pickup, return, or redelivery charges will be communicated before confirming the exchange.

If the requested replacement is unavailable, Parmar Art’s & Craft may offer an alternative product, store credit, or an eligible refund.

3. Non-Returnable Products

The following products may not be eligible for return, refund, or exchange:

Opened or used resin, hardener, pigments, colours, additives, or other consumable materials.
Products that have been mixed, poured, measured, tested, or partially consumed.
Used silicone moulds or moulds containing resin residue, pigment stains, cuts, scratches, deformation, or customer-caused damage.
Used, damaged, altered, or incomplete tools and accessories.
Products stored or handled contrary to the supplied instructions.
Customised, personalised, made-to-order, or specially sourced products.
Products returned without their original packaging, labels, seals, accessories, or invoice.
Clearance, final-sale, or promotional products marked as non-returnable.
Free gifts, complimentary products, and promotional items.
Products purchased from sources other than Parmar Art’s & Craft.
Requests submitted after the applicable return period.
Minor colour or packaging variations that do not affect the product’s intended use.

These exclusions do not affect eligible claims involving products that were damaged, defective, incomplete, or incorrectly supplied.

4. Return or Exchange Process

To request a return, exchange, replacement, or refund:

Contact Parmar Art’s & Craft within the applicable request period.
Provide your name, order number, phone number, and reason for the request.
Share clear photographs and an unboxing video showing the product, packaging, shipping label, seals, and reported issue.
Wait for our team to review the submitted information and confirm eligibility.
Follow the pickup or return instructions provided by our support team.
Return the product with its original packaging, labels, seals, accessories, and invoice.

Products sent back without prior approval may not be accepted or reimbursed.

5. Unboxing Video Requirement

An unboxing video may be required for claims involving:

Damaged products
Leaking resin or pigment containers
Broken tools or accessories
Missing products or components
Incorrect products
Tampered or damaged packaging

The video should:

Begin before the outer package is opened.
Clearly show the shipping label.
Show the complete opening of the parcel without interruption.
Clearly display all products and the reported issue.

Claims submitted without sufficient photographs or an unboxing video may be difficult to verify and may not be approved.

6. Product Inspection

Returned products will be inspected after they are received.

We may reject a request when:

The product has been opened, used, mixed, poured, tested, cut, washed, or altered.
A resin, pigment, chemical, or consumable-product seal has been opened.
A silicone mould contains residue, stains, scratches, cuts, stretching, or deformation.
Tools or accessories are used, damaged, incomplete, or altered.
Damage occurred after delivery because of incorrect storage, handling, mixing, measurement, or use.
Original packaging, labels, seals, invoice, or accessories are missing.
The returned product does not match the original order.
The request does not meet the conditions of this policy.

A refund, replacement, or exchange will be processed only after inspection and approval.

7. Refund Policy

Approved refunds may be issued through:

The original payment method
Bank transfer, where appropriate
Store credit, with the customer’s agreement

Approved refunds are generally processed within 5–10 business days.

The time required for the refunded amount to appear in the customer’s account may depend on the bank, payment gateway, or payment provider.

Any promotional discount, coupon, or store credit applied to the original order will be considered when calculating the refund.

Shipping charges may be deducted when the return is requested because of a customer preference or ordering error.

8. Damaged, Defective, Leaking or Incorrect Products

If you receive a damaged, defective, incomplete, leaking, or incorrect product:

Contact Parmar Art’s & Craft within 48 hours of delivery.
Provide clear photographs of the product, outer packaging, internal packaging, shipping label, seals, and damaged area.
Provide a continuous unboxing video wherever possible.
Keep the product and all packaging unused and undamaged until the request is reviewed.
Do not open, mix, test, pour, repair, or alter the affected product.

After verification, we may provide an exchange, replacement, store credit, or eligible refund.

Damage or shortages reported after the specified period may not be accepted unless otherwise required under applicable law.

9. Resin, Pigments and Consumable Products

Because resin, hardener, pigments, colours, and related consumables can be affected by handling, storage, contamination, temperature, and mixing methods:

Opened or used products are generally non-returnable.
Customers must review the product description, quantity, colour, mixing ratio, curing time, and usage instructions before ordering.
Differences caused by incorrect mixing, measurement, curing, storage, contamination, or application do not qualify as product defects.
Pigment shades and finished resin colours may vary depending on lighting, screen settings, resin type, quantity used, background, and mixing technique.
Claims involving leakage, broken seals, or transit damage must be reported within 48 hours.

10. Silicone Moulds

Silicone moulds may be eligible for return or replacement only when they are unused and meet the conditions of this policy.

Returns may not be accepted if the mould:

Has been filled with resin or another material.
Contains residue, oil, pigment, glitter, or colour stains.
Has been cut, stretched, scratched, washed, altered, or damaged.
Was damaged because of excessive heat, sharp tools, incorrect demoulding, or improper storage.
Shows normal minor variations that do not prevent its intended use.

Customers should check the mould’s dimensions, depth, pattern, and intended use before ordering.

11. Order Cancellation

An order may be cancelled before it has been packed or dispatched.
Once an order has been packed or shipped, cancellation may not be possible.
To request cancellation, contact our support team immediately with your order details.
Parmar Art’s & Craft may cancel an order because of unavailable stock, pricing errors, payment issues, incomplete customer information, delivery restrictions, or suspicious activity.
If an eligible prepaid order is cancelled, the applicable amount will be refunded through the original payment method.

12. Return Shipping Charges

When a return is approved because Parmar Art’s & Craft supplied a damaged, defective, incomplete, leaking, or incorrect product, eligible return shipping charges will be handled by us.
For preference changes, incorrect selections, duplicate orders, or other customer-requested returns, return and redelivery charges may be paid by the customer.
Original delivery charges are generally non-refundable unless the order was incorrectly supplied, damaged in transit, or cancelled before dispatch.
Products returned through an unauthorised courier or without prior approval may not be accepted or reimbursed.

13. Colour, Size and Appearance Variations

Product colours, pigment shades, silicone mould colours, packaging, and minor design details may appear different because of:

Photography and lighting
Screen or display settings
Manufacturing variations
Packaging updates
Product batches
Resin type and mixing quantity

Minor variations that do not affect the product’s intended function may not qualify as defects.

Customers should review the listed product measurements, quantity, design, and specifications before ordering.

14. Contact Us

For assistance with a return, replacement, exchange, refund, or cancellation, contact:

Parmar Art’s & Craft
Osman Gunj, Risala Abdulla
Hyderabad, Telangana – 500012

Phone: +91 89786 30214
Email: parrmarbharath1595@gmail.com
Instagram: @parmarartsandcraft